Elitnet’s Virtual PBX is a feature-rich, innovative, multitenant PBX service which is hosted by the CSP to deliver comprehensive call control functionality which allows enterprise subscribers to implement advanced communication / collaboration models and increase employee reachability, eliminate lost calls, and optimize internal and external communication.
Subscribers can use advanced call control features such as intelligent call forwarding, multi-party call control, and call routing with no initial or scale-related investments in their infrastructure.
The product ensures convergence between circuit-switched and packet-switched (IMS) networks, allowing enterprise users to utilize the service from different devices. Virtual PBX also features an integrated WebRTC client, enabling high quality voice and video communication via a web browser. Enterprises can also set custom IVR announcements and build an IVR tree via a web-based Online Routing Tool.
Virtual PBX serves as a backbone for delivering other high quality enterprise services, including Switchboard (to provide integration with enterprise’s IT systems and visualise call and presence monitoring / control in an intuitive Web GUI) and Virtual Call Center (to perform advanced rule-based automated call distribution and provide convenient interfaces for call centre agents and managers).
KEY FEATURES
INTELLIGENT CALL FORWARDING AND ROUTING
Alongside standard PBX functionality, Virtual PBX features advanced call control capabilities such as Sequential and Parallel Ringing, Convergent Multi-ring with Voice Call Handover Session Continuation, and Find Me / Follow Me.
MULTI-PARTY
CALL CONTROL
Virtual PBX enables enterprises to carry out multi-party calls within the enterprise as well as with external participants.
CUSTOM IVR
ANNOUNCEMENTS
Enterprises may set up their service numbers to play custom IVR announcements for all callers.
For more information about Virtual PBX, please contact us using the link provided above.
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